Skip To Main Content

Online Registration FAQ

Online Registration Frequently Asked Questions

Below is a list of frequently asked questions. These answers should help you address most of the questions that arise from Online Registration.

We moved since the last registration, should I add my new address?

Yes. Please use your new address when updating your information. You will need to bring in proof of residency documentation to your student(s) school or upload documentation during the registration process. If you have students in multiple buildings, the documentation only needs to be provided at one building. Your application will not be approved until all information has been received and verified.

What is a student primary household?

This is the primary contact information for the household at which the student resides 51% or more of the time. You will have an opportunity to include an alternate mailing address or a secondary household in later steps. 

I clicked and nothing came up.

The online registration uses a pop-up window. Below are the steps for each of the different internet browsers.

  • Chrome (recommended for online registration and free to install): In the address bar, click on Pop-up Blocked, and then click the link that displays for online registration.

  • Firefox (recommended for online registration and free to install): At the top of the page, in the box that says "Firefox prevented this site from opening 1 pop-up window," click on the Preferences button, and then click on the bottom option, Show.

  • Safari (not recommended): Before you begin online registration, go to the Safari menu and choose Preferences. Click Security and then uncheck the box for Block pop-up windows. You can close the Preferences window and continue to online registration.

  • Internet Explorer (not recommended): Go to the online registration website, but before you get started, highlight the entire web address for online registration, then right-click on it and choose Copy. Next, go to the Tools menu (the gear icon in the far right corner), select Internet Options and click on the Privacy tab. Under Pop-up Blocker, click Settings, then right-click in the Address of the website to allow, and choose Paste. Click Add, then close the settings boxes and continue to online registration.